My approach

As The Hospitality Expert, I offer an approach to business consultancy that truly puts you and your individual business requirements at the centre of everything I do. I take the time to ask the right questions, listen to what you have to say and come up with solutions that work.

If you are in the business of Hospitality – or are planning to be – and are looking for on-going support to drive business growth, a fresh pair of eyes to help identify opportunities for improvement, or an extra member of your team for a one-off project, I can help.


The Discovery stage is all about you, your business, and your goals and objectives. What do you want to achieve? Perhaps you’re looking for clarity on the gaps and opportunities? What outcome do you want from working with me? Our discussions guide and inform everything that follows. Every hospitality business is different; your insights, and those of your team, into your business operation are key components that I need to understand so I can provide you with a proposal that is unique to yours.


Taking everything that I've learnt about what makes you and your business tick, enables me to present you with my solutions and results-based proposal of activity to meet your goals and objectives.


Once we have reviewed and discuss the proposed activity, we then agree the focus and process of Implementation.


Throughout the Implementation stage, we review progress and discuss results, tweak activities if necessary. All the time with my focus being on ensuring that together we achieve the results your business needs.

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